Store Policy & Privacy Notice

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All orders are processed within 48 hours of receipt and shipped within 3-5 days of receipt. Only 100% Pure and/or Organic Essential oils are hand poured in Peace ~ Calmness ~ Serenity to ensure you are receiving the freshest available batch, unadulterated and free from pesticides and chemicals.


Return Policy:


We have a 100% Customer Satisfaction Policy. Products can be returned within two weeks of receipt of shipment for a store credit on the cost of goods (less shipping charges and applicable restock fee), if returned intact. Similarly, all returns must be received by us within 15 business days of date of purchase to qualify for a STORE CREDIT; no cash refunds will be offered.


The following products are non-returnable, non-exchangeable, and non-refundable:

  • All sample products 
  • Products on final sale or liquidation
  • Custom Blends

All subjective returns (where there has been no mistake on the part of TLE) will be assessed a 20% (of original price) restocking fee.

  1. Returns authorized beyond the two-week period will be assessed a 30% (of original price) restocking fee.
  2. If an error has been made by us on a written order, we will gladly pay for re-shipment. 
  3. Store credits for any reason can take up to 2 weeks to process, depending upon the volume of product returned. Store credit will be delivered via email. 

Payment Methods: 

 

1. All orders are prepaid; payments will be taken before an order is processed, packed and shipped.

2. We accept all Major Credit cards. 


Shipping:


 1. Our default shipping agent is USPS and/or Priority Mail. 

2. Tranquility of Life Essentials takes no responsibility for any losses, damages or delays that may occur.  Please note that transporters often do not heat their trucks in winter, nor refrigerate them in summer. This will not harm the integrity of the product. Simply leave the product at room temperature for 24 hours before opening. 

5. Additional Charges: If you call the carrier to re-direct your parcel to another address, or if your address is input incorrectly or missing information, and requires the carrier to update the information, there will be a charge of between $10 and $15 (add per box) that will be billed to the customer.

9. Tranquility of Life Essentials will not be held responsible for refunding the cost of shipments or on any orders that are delayed for reasons outside of our control.


Cancellation Policy:


 Orders are usually processed within 48 hours of submission, though the actual amount of time will vary depending upon the season. Orders placed on the weekend may be processed before regular office hours on the Monday morning. All orders cancelled after they have been filled will be charged a 20%  (of the original price) restocking fee. 

Privacy Notice:


This privacy notice discloses the privacy practices for www.TranquilityofLifeEssentials.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


 Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. 


Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. 


Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. 


Sign-Up for Newsletters or Updates


TLE also offers a variety of newsletters and promotional communications. Should you choose to enroll we will collect your contact information, such as name and email address. This information will only be used to send you the newsletter and promotional announcements that you have requested.


You may stop receiving newsletters and other forms of electronic marketing communication from our company at any time by following any of the following procedures:

  • You may send any one of our representatives an e-mail stating you wish to opt-out of receiving any of our electronic marketing communications.

Our subscriber list is never be sold or rented to other parties.


If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 909-614-9618 or via email at contact@TranquilityofLifeEssentials.com.



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